Frequently Asked Questions

Plant Care & Maintenance

How often should I water my plants?

Watering frequency depends on the plant type, season, and environment. Most indoor plants need water when the top 1-2 inches of soil feels dry. Succulents need less water, while tropical plants prefer consistently moist soil.

What's the best location for my plants?

Most plants prefer bright, indirect sunlight. Avoid direct sun through windows, which can scorch leaves. South-facing windows provide the most light, while north-facing windows offer gentle, indirect light.

How do I know if my plant needs repotting?

Signs include roots growing through drainage holes, soil drying out very quickly, or the plant becoming top-heavy. Repot in spring when plants are actively growing.

Shipping & Delivery

How long does shipping take?

Standard delivery takes 3-5 business days, while express delivery takes 1-2 business days. We ship Monday through Friday to ensure plants arrive in the best condition.

How do you package plants for shipping?

Plants are carefully wrapped in protective materials, secured in sturdy boxes, and shipped with proper ventilation. We use specialized packaging to prevent damage during transit.

Do you ship to all locations?

We currently ship to most locations in India. Some remote areas may have delivery restrictions. Contact us to confirm delivery availability for your area.

Orders & Returns

Can I cancel my order?

Orders can be cancelled within 2 hours of placement if they haven't been processed for shipping. Contact our customer service team immediately for cancellation requests.

What if my plant arrives damaged?

If your plant arrives damaged, take photos within 24 hours and contact us immediately. We'll arrange a replacement or refund, and cover return shipping costs.

What's your return policy?

We offer a 7-day return window for plants in their original condition. Returns are free for damaged items or quality issues. Contact us to initiate a return.

Plant Selection

Which plants are best for beginners?

Great beginner plants include Snake Plant, Pothos, ZZ Plant, and Spider Plant. These are hardy, low-maintenance plants that can tolerate some neglect and varying light conditions.

Do you have pet-safe plants?

Yes! We offer a selection of pet-safe plants including Spider Plant, Boston Fern, and Bamboo Palm. Always research plant toxicity if you have pets, as some plants can be harmful if ingested.

Can you help me choose the right plant?

Absolutely! Our plant experts can help you choose the perfect plant based on your space, light conditions, care preferences, and experience level. Contact us for personalized recommendations.