Terms & Conditions

Terms & Conditions

Last updated: September 19, 2025

Welcome to Shrija. By accessing and using our website, you accept and agree to be bound by these Terms and Conditions. Please read them carefully before making any purchases.

1. Acceptance of Terms

By accessing our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Use of Website

Permitted Use

• Browse and view our products and services
• Create an account and make purchases
• Access customer support and information
• Use our website for personal, non-commercial purposes

Prohibited Use

• Attempting to gain unauthorized access to our systems
• Using automated tools to scrape or collect data
• Interfering with website functionality or security
• Posting false, misleading, or harmful content
• Violating any applicable laws or regulations

3. Product Information and Availability

Product Descriptions

We strive to provide accurate and detailed product information, including:

• Plant descriptions and care requirements
• Pricing and availability
• Size specifications and growth characteristics
• Care instructions and maintenance tips

Availability

• Product availability is subject to change without notice
• We reserve the right to limit quantities or discontinue products
• Out-of-stock items will be clearly marked
• We may offer alternatives for unavailable products

4. Pricing and Payment

Pricing

• All prices are displayed in Indian Rupees (₹)
• Prices include applicable taxes unless otherwise stated
• We reserve the right to modify prices at any time
• Price changes will not affect confirmed orders

Payment Methods

• Credit and debit cards (Visa, MasterCard, American Express)
• Digital wallets and UPI payments
• Net banking and bank transfers
• Cash on delivery (subject to availability)

Payment Security

We use industry-standard encryption and security measures to protect your payment information. We do not store your complete credit card details on our servers.

5. Ordering and Fulfillment

Order Process

1. Select products and add to cart
2. Review cart and proceed to checkout
3. Provide shipping and billing information
4. Complete payment
5. Receive order confirmation

Order Confirmation

• Orders are confirmed upon successful payment
• You will receive an email confirmation with order details
• Order numbers should be kept for reference
• Changes to confirmed orders may not be possible

6. Shipping and Delivery

Shipping Options

• Standard Delivery: 3-5 business days
• Express Delivery: 1-2 business days (additional cost)
• Free shipping on orders above ₹500
• Shipping costs vary by location and weight

Delivery Areas

• We ship to most locations in India
• Some remote areas may have delivery restrictions
• International shipping is not currently available
• Contact us to confirm delivery availability

7. Returns and Refunds

Return Policy

• 7-day return window from delivery date
• Products must be in original condition
• Original packaging and accessories required
• Return shipping costs covered for damaged items

Refund Process

• Refunds processed within 5-7 business days
• Refunds issued to original payment method
• Processing fees may apply in some cases
• Partial refunds for partial returns

8. Customer Support

We are committed to providing excellent customer service:

• Email Support: shrijanursery@gmail.com
• Phone Support: +91 9680026522
• Business Hours: Mon–Sat: 9am–7pm
• Response Time: Within 24 hours for most inquiries

9. Limitation of Liability

To the maximum extent permitted by law, Shrija shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from use of our products or services
• Issues beyond our reasonable control

10. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in our jurisdiction.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified terms.

12. Contact Information

For questions about these Terms and Conditions, please contact us: