Refund Policy

Refund Policy

Last updated: September 19, 2025

At Shrija, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our comprehensive refund policy.

1. Refund Eligibility

When Refunds Are Available

• Damaged Products: Items that arrive damaged or defective
• Wrong Items: Products that don't match your order
• Quality Issues: Products that don't meet our quality standards
• Shipping Delays: Orders that exceed promised delivery times
• Customer Dissatisfaction: Products that don't meet expectations (within 7 days)

When Refunds Are Not Available

• Products used or damaged after delivery
• Items returned after the 7-day return window
• Products without original packaging
• Custom or personalized orders
• Digital products or services

2. Return Process

Step-by-Step Return Process

1. Contact Us: Reach out within 24 hours for damaged items or 7 days for other issues
2. Provide Details: Share order number, photos, and reason for return
3. Get Approval: We'll review and approve your return request
4. Return Items: Package items securely in original packaging
5. Ship Back: Use our prepaid return label or arrange pickup
6. Receive Refund: Get your refund within 5-7 business days

Required Information

• Order number and date
• Reason for return
• Photos of damaged items (if applicable)
• Contact information
• Preferred refund method

3. Return Conditions

Product Condition Requirements

• Original Packaging: Products must be in original, undamaged packaging
• Product Condition: Items should be unused and in sellable condition
• Accessories: All included accessories and documentation must be present
• Plant Health: Plants should be healthy and properly cared for

Packaging Guidelines

• Use original packaging when possible
• Secure items to prevent damage during return shipping
• Include all original tags and labels
• Add padding for fragile items

4. Refund Methods and Timeline

Refund Methods

• Credit/Debit Cards: Refunded to original payment method
• Digital Wallets: Refunded to wallet account
• Bank Transfers: Refunded to source account
• Cash on Delivery: Bank transfer or check

Refund Timeline

• Processing Time: 2-3 business days after receiving returned items
• Bank Processing: 3-5 business days for bank transfers
• Credit Card Refunds: 5-7 business days
• Total Timeline: 7-10 business days from return receipt

5. Shipping Costs

When We Cover Shipping

• Damaged or defective products
• Wrong items shipped
• Quality issues
• Shipping delays beyond our control

When You Cover Shipping

• Change of mind returns
• Size or style preferences
• Products that don't meet expectations
• Returns after 7 days

Shipping Cost Estimates

• Local Returns: ₹50-100
• Inter-city Returns: ₹100-200
• Express Returns: ₹150-300
• Heavy Items: Additional charges may apply

6. Special Circumstances

Plant-Specific Returns

• Plant Health: Plants must be healthy upon return
• Care Instructions: Follow provided care guidelines
• Seasonal Considerations: Some plants may have seasonal return restrictions
• Replacement Options: We may offer replacements instead of refunds

Bulk Orders

• Partial Returns: Acceptable for bulk orders
• Quantity Adjustments: Refunds calculated proportionally
• Shipping Costs: May be shared for partial returns
• Documentation: Detailed return documentation required

7. Customer Responsibilities

Before Returning

• Contact us within the specified timeframes
• Document the issue with photos if applicable
• Ensure products meet return conditions
• Have order information ready

During Return Process

• Package items securely
• Use appropriate shipping methods
• Track return shipments
• Keep return documentation

8. Contact Information

For refund and return assistance, contact our customer service team: